Banamex relationship manager associated - c10 cdmxthe ops sup analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.
additionally, the ops sup analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.responsibilitiesupdate help content used by knowledge hub end users to service client inquiries, as neededexecute work assigned, including annual review certification and change requestsserve as liaison to business for work assignments by asking fact-finding questions, following up on open items and helping with content approvalconduct needs assessment and update content or develop content related solutions according to business requirementsresearch and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changesmonitor work progression ensuring completion of assignments by requested due dateensure consistent application of team process controlsfulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metricsappropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparencyqualifications0-2 years relevant experienceproficient in microsoft officeability to work under pressure and manage deadlines or unexpected changes in expectations or requirementsself-motivated and detail orientedproven organization and time management skillsdemonstrated problem-solving and decision-making skillsconsistently demonstrates clear and concise written and verbal communication skillseducationbachelor's degree/university degree or equivalent experienceadditional skillslic.
económico-administrativaexcel intermediomicrosoft officeinglés intermedioexperiencia en atención a clientestolerancia a la frustracióntoma de decisionestrabajo bajo presiónseniority levelnot applicableemployment typefull timejob functionsales and business developmentindustriesbanking, financial services, and investment bankingjob family groupoperations - corejob familyoperations supporttime typefull timeciti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi.view citi's eeo policy statement and the know your rights poster.
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