Sandoz continues to undergo significant transformation as a global leader and innovator in sustainable biosimilar and generic medicines. Opportunities will arise, both professionally and personally, as we move forward on this new path.
key responsibilities include:
* supporting sales representatives and channel partners in order processing; providing metrics and reports to the sales team and engaging healthcare professionals for expense payout.
* receiving and issuing calls to provide personalized customer service and resolution through follow-up.
* advising and providing information on our value proposition, including products, commercial conditions, and added value.
* tracking orders and resolving customer doubts about products, prices, delivery, availability, and features.
we record and analyze all information to enhance customer knowledge and improve the customer experience. This role collaborates with customer care manager and assurance lead exchanging information as a development strategy for business and marketing.
we continuously seek feedback on process efficiency to improve the customer experience. Key performance indicators include:
* full compliance with required standards and policies.
* order management deadlines
* process performance (e.g., order confirmation dates)
the ideal candidate should have:
work experience: operations management and execution.
skills: affiliate marketing, auditing, calls handling, computer programming, conflict resolution, customer care, customer requirements, customer service, databases, installations (computer programs), microsoft access, ontology, order management, physics, relationship building, sales support, sap erp, scheduler.
languages: english.
this role offers an exceptional work environment and diverse teams that represent patients and communities we serve.