• position missionensure that all a&t operations (quality control – internal logistics – outsourcing) are executed efficiently, safely, and profitably, guaranteeing compliance with the sales commitments made to clients and with corporate kpis.1.
key responsibilitieson-time delivery (sales fulfillment):ensure that billable services (man-hours) are met according to the forecast.monitor daily pre-sales vs. sales delivered by bu.implement immediate corrective actions in case of deviations.business unit (bu) management:coordinate bu managers, bums, and supervisors for proper execution.align workloads, staffing levels, and turnover.monitor strategic projects (oem, tier 1, home appliances, etc.).
operational and administrative management:control kpis: productivity, turnover, absenteeism, scrap (non-billable hours).
ensure that attendance sheets, pre-sales, and reports are captured in the erp (a&tone).
guarantee timely and accurate invoicing (without errors or delays).
quality and continuous improvement:ensure compliance with iso standards and client audits.lead lean/altitud initiatives for operational efficiency.design plans to reduce errors in reports, attendance, and pre-sales.people leadership:manage coordinators, supervisors, and support staff.strengthen the #onemorehour and #love&work culture.guarantee workforce stability (maximum turnover rate).
connection with sales:the operations manager receives the sales commitment (forecast).
their role is to "land" what was sold ? Ensuring staff, logistics, ppe, and project kickoff.becomes responsible for the fulfillment of sales delivered.
connection with hr (operational and strategic):staffing: recruitment, turnover, terminations.stability: maximum 15% turnover.onboarding / ppe / training: ensure the workforce is ready and compliant.payroll incidents: zero errors in records and reporting.2.
ideal profileeducation: industrial engineering, business administration, or related.experience: 8–12 years in operations for industrial services, automotive, or personnel outsourcing.key skills:management of financial, operational, commercial, and hr kpis.expertise in managing large teams * people).
knowledge of lean manufacturing / tps / iso.strong customer orientation and rapid response capability.high leadership, negotiation, and problem-solving skills.3.
role kpissales delivered vs. forecast = 95%.
monthly turnover = 15%.
payroll/erp incidents = 1%.
non-billable hours < 5% of total.client satisfaction (nps/audits) = 95%.
compliance with new project kickoff and apqp implementation = 98%.
ipo – operational productivity index (waste hours) = 3%.
preventive maintenance plan (logistics fleet) 100%.4.
we offersalary: $80,000 mxn per month + performance bonus.bonuses based on operational and commercial goals.benefits above the law.development and growth plan in a company with 14+ years of experience, global clients, and national presence.be part of an innovative ecosystem in specialized services for manufacturing.