Job overview
we are seeking a detail-oriented and organized intake specialist to join our dynamic team. The intake specialist will be responsible for managing the initial contact with clients, gathering essential information, and ensuring a smooth onboarding process. This role is crucial in providing exceptional service and support to clients while maintaining the integrity of our legal processes. Must speak: english and spanish.
duties
* conduct initial client interviews to gather pertinent information and assess their needs.
* transcribe client conversations accurately for record-keeping and case management.
* manage project timelines and ensure all intake processes are completed efficiently.
* collaborate with legal teams on various areas of law including personal injury, environmental, securities, and patent law.
* utilize lexis nexis for legal research and case preparation as needed.
* maintain confidentiality and adhere to ethical standards in handling sensitive information.
* demonstrate excellent phone etiquette while interacting with clients and stakeholders.
* assist in the preparation of contracts and other legal documents as required.
qualifications
* previous experience in a legal administrative role is preferred, with knowledge of employment/labor law.
* strong project management skills with the ability to prioritize tasks effectively.
* proficient in transcribing information accurately and efficiently.
* familiarity with legal intake is advantageous but not mandatory.
* excellent communication skills, both verbal and written, with a focus on phone etiquette.
* ability to work independently as well as collaboratively within a team environment.
* detail-oriented mindset with strong organizational skills to manage multiple cases simultaneously.
* must speak: english and spanish.
join our team as an intake specialist where you will play a vital role in ensuring our clients receive the highest level of service from their first interaction with us
job type: full-time
pay: $ $250.00 per hour
expected hours: 40 per week
work location: remote