General Manager
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About Greystar
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional‐quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $300 billion of real estate in over 250 markets worldwide with offices throughout North America, Europe, South America, and the Asia‐Pacific region. The company is the largest operator of apartments in the United States, managing over 1,000,000 units worldwide. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets. Founded by Bob Faith in 1993, Greystar has become a provider of world‐class service in the rental residential real estate business. To learn more, visit www.greystar.com.
Job Description Summary
You will run an autonomous business unit taking overall responsibility and accountability for the operations—including team members, daily activities, and the resources of the property—to achieve established budgeted financial and operational goals. Leading the team by example, your focus will be to build a vibrant, safe, and welcoming community that residents enjoy being part of.
Job Description
Key Role Responsibilities
- Acts as a role model at all times by demonstrating the core values.
- Leads the team to create positive memorable experiences by exceeding expectations for all residents.
- Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals.
- Ensures marketing campaigns, advertising and promotional activities are effectively implemented.
- Establishes relationships with internal and external stakeholders (sales, marketing, groups) and communicates regularly to ensure the community's compliance with pertinent regulations and provides performance data and reporting.
- Actively seeks interaction with residents to improve service delivery and ensure community events enhance the overall resident experience.
- Meets targeted revenues by making rate recommendations based on market data and monitors payments.
- Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
- Manages the financial performance; attends regular P&L reviews with stakeholders.
- Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on‐going communication about property performance, responding urgently to client/owner concerns, questions, issues, and requests.
- Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints, taking appropriate action to resolve service issues.
- Assesses team member training needs and ensures thorough understanding of systems and adherence to policies.
- Develops capability of team members to meet key performance goals and future succession requirements.
- Originates, approves, and submits purchase orders and processes invoices from vendors, contractors, and service providers for payment, managing communication with finance and other stakeholders as required.
- Oversees tenancy management, coordinating periodic apartment inspections, evicting residents, and collecting late fees and charges within the terms of the agreement.
- Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring health & safety and compliance activities, including incident reporting, to ensure the community operates in a safe and risk‐free environment.
- Ensures the operation of the community complies with company policies and procedures and any laws and regulations governing housing operations and residential lettings.
- Manages planned and reactive maintenance and refurbishments, engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
- Conducts regular community walk‐abouts and inspections and takes appropriate actions to ensure physical aspects (grounds, buildings, amenities) meet established safety, cleanliness, and general appearance standards.
Role Scope
- You will manage a Be Case building in Madrid, with more than 800 units.
About You
Knowledge & Qualifications
- Good level of general education.
- Fluent proficiency in English.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Proficiency in property management software (training provided).
- Knowledge and understanding of Spain Health and Safety policies, preferably with recognized training.
Essential
Experience & Skills
- Experience driving leasing performance and managing operations within the property sector or similar environment.
- Experience leading a team with a proven track record of delivering service excellence in a similar management role.
- Strong team player capable of working autonomously and taking ownership.
- Excellent organizational skills with the ability to multitask and prioritize.
- Excellent verbal and written communication skills.
- Numerical skills necessary to complete related activities.
- Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.
- Culturally aware and able to adapt relationship building, communication, and negotiation skills to suit audiences.
- Versátil approach to working in a fast‐paced environment and adaptable to changing conditions.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Desirable
- Evidence of change management delivery.
Seniority level
Entry level
Employment type
Full‐time
Job function
Management and Manufacturing
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