Regional service manager americas
join to apply for the regional service manager americas role at sandoz méxico.
sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable biosimilar and generic medicines.
as we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.
join us; the future is ours to shape
hiring requirements
responsible for holistic it service management including all itil processes, service operations, and operational quality management oversight along with continual service improvement and supplier operational governance.
govern the service operations, service transition, quality, compliance, and audit readiness of services delivered.
manage a service operation with standardized services, processes, and tools to provide efficient, high-quality services.
provide highest business value through effective management of it resources (people, financial resources, and services) related to the function.
meet customer and internal it service levels and proactively drive continuous service improvement collaboration with the service excellence team of the function.
contribute to enabling operational excellence and continuous improvement in the service quality across tt.
own and drive the delivery of the service ensuring delivery to sla and service continuity meeting the consumer needs.
major accountabilities
role will ensure that all contracted slas of suppliers are being reported correctly and engage any challenges to itsmo and drive improvements.
key performance indicators
stable, compliant, secure, and cost-effective operations measured by availability, performance, capacity metrics along with continuous cost reductions yoy.
no major business disruptions, responsiveness and recovery speed of critical incidents/issues in business.
speed and agility in delivering services to users.
operational targets, slas and kpis are met.
operational efficiencies delivered through suppliers and level of process control.
learning agility; ability to evaluate and launch new services & capabilities.
productivity gains and defect reduction through continuous improvement.
automation-led programmable infrastructure and platform services.
establish a technical vision, clear strategy, and execution against the plan.
compliance level of applicable igm / isrm policies.
minimum requirements
work experience
financial management
supporting quality activities / issues
strong cross-functional leadership
risk
ambiguity
patient/client driven with excellent communication skills
operations management and execution
skills
budget management
communication skills
incident management
it governance
it service management
performance management
problem solving skills
quality assurance
stakeholder management
why sandoz?
generic and biosimilar medicines are the backbone of the global medicines industry.
sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in our history, and while we are proud of this achievement, we have an ambition to do more
with investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of sandoz and help more patients gain access to low-cost, high-quality medicines sustainably.
our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who experience an agile, collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and personal growth is supported
commitment to diversity & inclusion
we are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
seniority level: director
employment type: full-time
job function: other
industries: pharmaceutical manufacturing
location: iztapalapa, mexico city, mexico
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