As a member of the professional staff, contributes specialized knowledge and skill in a discipline e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning Support, Sales Marketing area to support team andor department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decisionmaking process.
Specific Job Summary
To support the Inhouse team with all heart of the house guest service, including welcome calls, reservations, tee times, concierge fact sheets, stocking of materials, brochures, maps, etc. Offer valueadd guest services to ensure the teams hit their VPG and tour goals. Ensure all guest expectations are met and exceeded.
Expected Contributions
Performs more complex quantitative and qualitative analysis for business processes andor projects. Often manages small projects, business processes or parts of larger ones. Responds to, solves, and makes decisions on more complexnonroutine business requests with limited to moderate risk. Responsible for own work and contributing to team, department andor business results. May direct work of nonmanagement staff. Assists more senior associates in achieving business results byo identifying opportunities to enhance the effectiveness of business processes.
Expected Contributions
Keep track of personal progress and goals. Expand knowledge of business, selfmotivation by reading and studying books related to your craft. Maintain scheduling flexibility. Work with management to train, develop andor identify challenge areas relating to personal area of performance. Create positive team attitude as it applies to productivity and professionalism. Impact guests in a positive manner to ensure experience exceeds their expectations. Verbal communication is necessary for negotiating plans for projects. 6 hours of deskwork, including telephone and computer activities. Movement between several locations Hotel, Villas, office is required to deliver materials.
Specific Candidate Profile High School Diploma required. Minimum of one 1 year of experience in customer service, sales, or marketing. Bilingual, ability to speak English and Spanish, fluently. Organized, motivated and goaloriented individual with excellent written and verbal communication skills. Attention to detail and ability to multitask is a requirement. Proficiency in computers software knowledge and skills in Microsoft Office applications Word, Excel, PowerPoint are a requirement. Demonstrate an ability to deliver high level of customer service in all situations. Demonstrate the ability to build and develop strong work and guest relationships. Job Specific Computer Skills Using computer hardware and software specific to job e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology. Mathematical Reasoning The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve workrelated issues. Reading Comprehension Understanding written sentences and paragraphs in work related documents. Writing Communicating effectively in writing as appropriate for the needs of the audience.
The job description is descriptive but not limiting.
Bolsa de trabajo México ofrecemos puesto de Arrival Concierge para el sector de Hosteleria Turismo en la empresa MVW de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.