Job description
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* we are seeking a quality manager to lead our plant-wide quality systems, ensuring compliance with iso management system requirements and staying up-to-date on changes.
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* the quality manager will oversee quality improvement processes to continually reduce the cost of poor quality (copq) and customer disruptions.
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* this role involves working cross-functionally to develop a total quality environment focused on unexcelled customer satisfaction and ongoing quality improvement.
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essential duties and position responsibilities
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* lead customer complaints investigations and issues to determine root cause and implement corrective actions.
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* collaborate with other departments to improve product design and production processes.
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* evaluate and analyze data to identify trends, performance metrics, and areas for improvement.
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* develop, implement, and maintain methods of tracking quality performance in terms of scrap/rework and customer complaints.
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* identify opportunities to qualify products and processes efficiently and effectively, constantly looking for improvements by driving projects or kaizen events to improve quality metrics.
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* develop, implement, and improve core processes to ensure they meet requirements.
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* provide hands-on support to manufacturing departments.
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* oversee internal/external quality audits, customer audits, and responses.
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* lead standardization of product inspection and testing methods to ensure compliance with customer and industry standards.
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* drive implementation of proactive quality improvement projects and problem-solving processes, including standard root cause analysis tools, that result in a reduction in customer complaints, focusing on quality products built right at first time.
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* drive a culture that prioritizes safety and quality through communication, action, and accountability.
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required qualifications, skills, and experience
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* bachelor's degree in engineering or a related field required; advanced degree or professional manufacturing certification(s) is a plus.
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* 5+ years of quality leadership experience in a manufacturing organization.
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* proven track record of building a team, managing change, streamlining processes, and driving safety, quality, delivery, and cost improvements.
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* strong analytical, problem-solving, delegation, and conflict resolution skills.
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* understanding of iso 9001 quality systems and requirements.
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* excellent leadership and organizational skills.
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* six sigma black belt or green belt certification a plus.
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* broad knowledge of theory and principles of statistics and statistical process control.
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* apqp methodology required, including ppap, fmea, gr&r (gage repeatability and reproducibility), process validation, and control plans.
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* lean manufacturing and six sigma.
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* certification by the american society for quality (asq) as a certified quality engineer (cqe) is desired.
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