Join to apply for the Customer Support Technician role at ODILO
We are ODILO: a fast‑growing edtech company mission to democratize access to high‑quality education and provide educational technology solutions to help our users reach their full potential.
Through our solutions, we provide access to millions of digital content items from the world's best providers and, using educational technology and Artificial Intelligence, enable any organization to create its own unlimited learning ecosystem.
Odilo partners with hundreds of institutions worldwide, including governments, schools, libraries, universities, companies, and startups to provide access to its Unlimited Learning Ecosystem. Millions of users in over 50 countries enjoy truly personalized and continuous learning experiences.
Our team is truly international (19+ nationalities) with the best talent across the education, media, content, and technology sectors.
What you will do
- Provide first‑level technical assistance via email, chat, phone, and ticketing systems to users and clients.
- Execute and resolve simple support tickets following established procedures.
- Deliver clear, accurate, and empathetic responses to user inquiries, ensuring a positive customer experience.
- Identify and document recurring issues, escalating incidents appropriately to higher support levels.
- Respect service‑level targets for first response and collaborate with teammates to ensure timely resolution.
- Contribute to the knowledge base by documenting resolutions and frequently asked questions under supervision.
The adecuado candidate will bring
- Bachelor's Degree in Information and Communication Technologies (ICT), IT Systems, or related fields.
- Fluent level of English (spoken and written).
- A tech‑savvy mindset — passionate about technology, digital tools, and continuous learning.
- Good communication and interpersonal skills, with empathy and attention to detail.
- Basic understanding of web platforms and online applications.
- Strong problem‑solving ability and good organizational skills.
- Team player with a customer‑oriented attitude and the ability to follow processes precisely.
What would make us happy
- Basic knowledge of software troubleshooting, digital ecosystems, or cloud‑based applications.
- Previous experience in remote work environments or international support teams.
- Experience or interest in Digital Content Management, Learning Platforms, or Library Systems.
- Familiarity with helpdesk tools such as Zendesk, Jira, Confluence, or similar.
- English level B2.
What we offer
- A unique and challenging job in an informal, creative and ambitious work environment.
- Access to unlimited ebooks and learning materials through our digital library, physical learning spaces in our offices, and knowledge collaboration through book clubs.
- Work 100% remote.
- A salary commensurate with qualifications and experience.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
E‑Learning Providers
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