We are seeking an Account Manager & Account Executive to balance relationship management with new business acquisition. This role is 60% farming (nurturing and growing existing accounts) and 40% prospecting & closing (converting prospects into new clients).
Account Management - Farming (60%)
- Relationship Ownership: Serve as primary point of contact for assigned client accounts, becoming their trusted technology advisor
- Account Growth: Identify and develop expansion opportunities within existing accounts (additional projects, new departments, enhanced services)
- Client Success: Conduct regular check-ins, business reviews, and strategic planning sessions with current clients
- Issue Resolution: Monitor client satisfaction and proactively address any concerns or challenges
- Collaboration: Partner with delivery teams to ensure project success and identify future technology needs
- Contract Management: Manage renewals and negotiate expanded scopes of work
- Referral Generation: Leverage satisfied clients for referrals and introductions to new prospects
- Account Analytics: Track and report on account health metrics and growth opportunities
Business Development - Prospecting & Closing (40%)
- Lead Conversion: Transform qualified leads and prospects into signed contracts
- Discovery & Needs Assessment: Conduct thorough discovery calls to understand client pain points and requirements
- Solution Presentation: Deliver compelling presentations that connect technical solutions to business outcomes
- Proposal Development: Collaborate with technical teams to create accurate project scopes and competitive proposals
- Contract Negotiation: Navigate pricing discussions, terms, and project timelines to successful closure
Requirements
Must Have:
- 3-5 years B2B account management and sales experience
- Previous work at software development companies (internal products or client services)
- Strong IT background and understanding of agile development practices
- Advanced written and verbal English communication skills
- Executive presence and ability to present to C-level stakeholders
- Proven track record growing accounts and closing new business
Nice to Have:
- Project management experience
- Technical background with modern development technologies
- Enterprise account experience ($100K+ contracts)
- Existing industry network
Benefits
- Paid time off (PTO)
- U.S. Holidays
- Training
- Udemy free Premium access
- Mentored career development
- Free English Courses
- Profit Sharing
- $US Remuneration