We are a highly-regarded, high-tech unicorn company; we have been making a positive impact globally since 2013 by harnessing the power of innovative mobile technologies. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to be a part of a team that is changing the lives of millions for the better!
we are expanding our ride-hailing department and we're looking for a driver operations specialist to be responsible for managing our driver operations process in their given region.
please notice that cvs in english will be considered primarily.
what you will do:
- driver acquisition and onboarding develop and execute strategies to attract new drivers through offline channels. - oversee the onboarding process, ensuring a seamless and efficient experience for new drivers. - work closely with marketing and acquisition teams to optimize recruitment campaigns. - driver engagement and retention implement initiatives to improve driver engagement and satisfaction. - monitor key performance indicators kpis related to driver activity and retention. - conduct driver feedback sessions to address concerns and improve overall experience. - ensure teams are meeting targets for driver acquisition and activation. - optimize field team performance through coaching, goal setting, and performance tracking. - performance monitoring and data analysis track driver supply, activation rates, and overall marketplace health. - analyze data to identify trends, challenges, and areas for improvement. - compliance and quality control ensure that all drivers meet the platform s quality and compliance standards. - oversee background checks, document verification, and driver training proc
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what we expect from you:
- advanced english proficiency: both written and verbal communication skills are required - strong understanding of the sales funnel and how it applies to driver acquisition - proven customer relationship management skills, particularly in managing large-scale recruitment efforts - intermediate or advanced excel skills, with the ability to analyze data, create reports, and track kpis - availability for business travel - education and experience: bachelor s degree in business administration, operations management, industrial engineer or a related field. - 3+ years of experience in operations, sales, or field team management, preferably in ride hailing or delivery. - familiarity with ride hailing operations, driver engagement strategies, and marketplace dynamics. - experience in managing both online and offline driver acquisition strategies.
we offer:
- competitive salary range. - opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company