Job title: customer service director
job summary:
we are seeking an experienced customer service director to lead our customer service team in delivering exceptional service standards and ensuring smooth import and export processes.
this role is critical for driving service excellence, analyzing key performance indicators (kpis), and developing strategies to improve customer satisfaction.
* key responsibilities:
* lead, motivate, and manage the customer service team focused on customs operations.
* analyze kpis to drive service excellence and develop strategies to improve customer satisfaction.
requirements:
to succeed in this role, you will need:
* a bachelor's degree in international business, foreign trade, customs, or a related field.
* advanced english – both written and spoken (mandatory).
* minimum of 5 years of experience in the customs field, specifically in customer service leadership roles.
essential skills and tools:
* service kpis (nps, response times, resolution rate, etc.).
* crm systems and logistics platforms.
about this role:
this is an exciting opportunity to join our organization and contribute to the success of our customer service team. If you have a passion for delivering exceptional customer service and leading high-performing teams, we encourage you to apply.
please submit your application, including your resume and a cover letter outlining your experience and qualifications.