Purpose of Position
As a Finance System Admin Support, an Analyst level position, will support the day-to-day configuration, maintenance, and optimization of the Coupa and Concur platform across key modules as they pertain to Procure to Pay areas. This position will work closely with the end-users, technical teams, and process owners to ensure the systems are running efficiently and effectively.
This position also supports the Accounts Payable leadership in recommending process improvements, supporting special projects, and mentoring/training team members.
Responsibilities
- Provide system support for Coupa and Concur users across business units
- Service as Teir 1 – 2 support for Coupa and Concur related inquiries and system incidents
- Manage user roles, permissions, and onboarding/offboarding processes
- Monitor integrations between Coupa and ERPs systems and coordinate issue resolution with IT representatives
- In alignment with the system admins, maintain and update configuration settings including user profile management, business rules, approval hierarchies, and process automations
- Supports system enhancement projects including testing, UAT coordination, and deployment
- Assists in developing training materials and delivering training sessions for end users
- Collaborate with procurement and finance teams to gather requirements and support process improvements
- Generate / analyze Accounts Payable data to support operational and compliance objectives
- Participate in regular compliance reviews for all Finance related systems and ensure controls are properly documented and maintained
- Assist with internal and external audits by providing supporting documentation and thorough explanations of supported areas
- Support process improvement initiatives; suggest automation or workflow enhancements to increase efficiency
- Act as a subject matter expert (SME) for AP tools and systems
- Provides training, mentorship, and support to junior AP team members as needed
- Ensure compliance with internal controls, company policies, and regulatory requirements
- Support organizational / operational projects as needed
- Contribute to SLA / KPI metric reporting for management leadership team
Qualifications
- Bachelor’s degree in Accounting, Finance, or related field preferred; equivalent work experience accepted
- Coupa certifications or training (Foundations, Core Admin, etc.) is preferred
- 4 - 5 years of experience in Accounts Payable and finance systems, preferably in a large or complex organization
- Experience supporting a multi-entity, multi-language organization
- Shared Services experience is preferred
Skills:
- Strong understanding of accounting principles related to accounts payable
- Experience with ERP systems and Accounts Payable solutions (e.g. Oracle, SAP, Coupa, Concur) is preferred
- Advance proficiency in Microsoft tools (e.g. Excel, Outlook, Word, Power Point, etc.)
- Hands-on experience or training in Coupa and Concur (Procure-to-Pay, Invoicing, or Expenses)
- Excellent analytical, problem- solving, and troubleshooting skills
- Strong attention to detail and accuracy
- Effective communication and interpersonal skills
- Excellent English communication skills – including written, spoken, and comprehension
- Familiarity with system administration principles, SaaS applications, or ERP integrations is a plus