Join to apply for the Bilingual Troubleshooting Support role at Tutenlabs
Location: This position is 100 % remote - where we prioritize candidates in Mexico and Colombia!
Human Resources HR | Talent Acquisition and Development | Business Partner | Inclusion and Equality | IT | Digital Marketing | Software
Keedian (formerly Tutenlabs) is transforming how buildings operate - combining technology implementation, AI-powered optimization, and managed services to help multi-site organizations cut costs, reduce emissions, and move from reactive fixes to predictive performance. Our vision is bold: a future where buildings run autonomously, so our clients can focus on what matters most
Responsibilities
- Process Inbound and outbound Call Center Phone calls
- Create and process Ticket Requests documenting work performed.
- Remote Troubleshooting skills utilized to respond to and proactively address issues from customer Building Automation Systems and Facilities.
- Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.
- Direct on-site third-party personnel supporting the technical troubleshooting process.
- Interpret and analyze data from all types of heating, ventilation, air conditioning and refrigeration (HVAC/AC - Air Conditioning) and lighting systems.
- Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency and troubleshooting.
MIN REQUIREMENTS
It will be a good match if you have:
- Are available to work 8-hour shift for 5 days, with opportunities for overtime, including holidays and weekends, as Operations Control Center team members provide customer support 24 hours a day, 7 days a week, 365 days a year.
- Language proficiency, native Spanish and advanced English (C1).
- Reliable power supply, wired high-speed internet connection, and a distraction-free environment to optimize remote work capabilities.
- Ability to prioritize and execute tasks effectively in a high-pressure environment, focused on providing solutions.
- Capability to communicate technical information in an accessible manner to non-technical personnel.
- Active Student or if you have a bachelor's degree / electrical, mechanical or related engineering is a plus.
- Great interpersonal skills and Excellent inclination for learning new systems.
Benefits package:
Reduced hours on Fridays.
Moving day off.
Support for studies, training, and languages.
Seniority level
- Associate
Employment type
- Full-time
Industries
- Environmental Services and Information Technology & Services
If everything you've read makes sense to you, apply now so we can get to know you!
We are proud to be a team that celebrates, supports, and promotes all kinds of diversity; we are committed to equal opportunities regardless of nationality, ethnicity, skin color, gender, gender expression, disability, or religion.
#J-18808-Ljbffr