Account Manager Core OTA Vacation Rentals - Mexico & Caribbean
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Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge technology to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and we know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a adaptable work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction to the Team
The role grows a segment of the portfolio of Vacation Rental accounts on the Expedia platform by managing them directly or contributing to deepening those partnerships. This role will focus on top revenue partners in Mexico and the Caribbean, whether they are independent multi‑unit properties or Property Managers managing multiple properties. It involves analyzing business and operational performance to find opportunities for optimization and handling service delivery for active accounts, communicating technical and operational impacts as needed. The role ensures execution of account strategies and shares best practices across teams and regions.
In This Role, You Will
- Set strategy for portfolio to optimize resources and maximize growth.
- Build relationships with partner account team, including key buyers/decision makers.
- Assist in creating opportunities (e.g., progress meetings, fact‑finding/exploratory meetings) to build partner account.
- Understand and report a partner’s business issues through appropriate organization channels.
- Recommend products, services, and insights that meet partner needs.
- Acquire a good understanding of how the department operates and fits into the larger organization.
- Demonstrate awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its partners.
- Demonstrate a good understanding of the financial impact of decisions/solutions on the organization and its partners.
- Document components of a business case for change at the direction of more senior colleagues as needed.
- Acquire and maintain a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
- Learn when to partner with legal resources to modify or adjust standard contract terms.
- Learn the contract negotiation process and how to complete contractual arrangements.
- Exchange nuanced information to build consensus.
- Handle key objections with ease and proactively seek help when needed to address areas of difference and ensure agreements among all parties.
- Conduct straightforward cost, benefit, and risk analyses of possible solutions and the implications of not reaching an agreement.
- Identify and actively engage stakeholders in decision making and strategies to benefit account and organization; close deals effectively.
- Understand standard offerings and major areas of expertise.
- Build a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
- Develop an understanding of competitors’ standard products and services.
- Demonstrate the importance of maintaining ongoing business relationships with colleagues and external partners.
- Strategically build relationships to support total portfolio and organization needs.
- Develop understanding of partner’s industry and competitive market.
- Attend meetings with partners to understand needs and expectations.
- Learn the metrics to assess the performance of products, services, and solutions against partner needs/expectations.
- Develop key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions.
Experience and Qualifications
- Proficient in English and Spanish.
- Effective communicator.
- Proficient in sales techniques, portfolio management, relationship account management, upselling, and cross‑selling.
- Strategic thinker capable of identifying and prioritizing growth opportunities.
Accommodation Requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award‑winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group’s family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50.
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Software Development
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